Ten rules of reputation management

We've handled more than our fair share of crises - although none have been more dramatic than the first I experienced, which happened to be the assassination of Anwar Sadat, President of Egypt and entailed a mad dash back to the Middle East from the UK.

Nowadays, the focus tends to be the impact on our client's reputation rather than the threat to world peace.

A quick confession - I love handling crises. Clients, however, don't share my affection and so - reluctantly - we have compiled a list of rules on how to manage the reputation of a business without needing to call on us.

Although you know where we are if we're needed!
Reputation

They think it's all over! It is now!

I have to say it takes a lot to impress me… but when I saw the amazing job that the designers Hill Langdell did with the award entry I’ve been working on over the last few weeks, it exceeded all my expectations.

With it being a World Cup year we wanted to go with a football theme, but not in an obvious way. So, after a get together and several cups of tea, we came up with the stunning idea of using Subbuteo as the theme.

We shoot, we score! Based on this, the entry folder was made as a Subbuteo game box, with players included (all in my client’s branded colours of course) and with the award submission document inside. This had the same theme and featured page numbers on Subbuteo players’ shirts.

The big challenge was getting hold of Subbuteo - it doesn't appear to be sold any more, but friends and family raided attics and toy cupboards and we ended up with more than we needed.

Hill Langdell took some great photographs and they used these throughout the entry to convey my client’s key messages. It looks like all the long hours and sleepless nights that they put in have really paid off.

Just like the England team, we’re looking forward to a good result once the competition is finished.

To find out more about Hill Langdell visit www.hilllangdell.co.uk or call 01332 363388.

Money well spent

For the second time in recent months, we have a client who had intended to reduce their PR budget after the first six months, deciding to maintain the original level of activity.

In an economic climate where every penny still counts, this goes to show that the results we have achieved for them represent a healthy return on their investment. In this case, in addition to media coverage with a value of more than seven times the fee, the client has also received a number of sales enquiries as a direct result of this work - not bad for a company which only set up in the UK last year.

Their decision makes the hard work, and in some cases, sheer persistence, involved in achieving these results all seem worthwhile. And who knows, if we can improve on the success of the first six months, they might even increase the budget...

Awarding success

Well I’ve nearly finished compiling the award entry I’ve been working on for the last few weeks. 10,664 words and 159 pages later there is light at the end of the tunnel. Now comes the fun bit … where the whole document is sent off to the designers to work their magic and add that professional touch to the entry.

It then comes back to me for final proofing before going to the printers. The whole office will wish the entry luck when the courier comes to collect it.

Only one month to wait then it’s the star-studded award ceremony presented by comedian of the moment Michael Macintyre. My client will face the moment of truth and find out if they win!